HighLevel is powerful.
So is your ability to get stuck in it for hours.
My GHL Help Desk is the tech support membership for HighLevel users who are done “figuring it out” the hard way. Submit tickets, request tutorials, show up to office hours, and get real help from real humans without sacrificing your sanity to the automation gods.
See what’s inside
Why you’re here
If you’ve ever…
1
built a workflow that should work… but instead sends your client a text message at 2 am.
2
tried to connect domains/email/SMS and ended up looking up what an DMARC record is.
3
watched 14 YouTube videos and still didn’t solve the thing
4
opened HighLevel to “quickly” change one setting and 3 hours goes by and you're still not sure the change you made works.
…you’re in the right place.
The Promise
You keep building. We keep you unstuck.
No more YouTube rabbit holes. No more rage-Googling. No more “I’ll deal with it later” while your funnel quietly breaks.
The Promise
You keep building. We keep you unstuck.
No more YouTube rabbit holes. No more rage-Googling. No more “I’ll deal with it later” while your funnel quietly breaks.
Who This Is For (and who it’s not)
This is for you if:
you use HighLevel (Agency, SaaS, Sub-accounts—doesn’t matter)
you want speed + clarity + support instead of “trial and error as a lifestyle.”
you’re building funnels, workflows, emails, pipelines, calendars, forms, memberships, courses, communities… any of it
you want a place where there are no dumb questions (because you’re not dumb, you’re just busy)
This is NOT for you if:
you genuinely enjoy suffering in silence
you believe “support” should be a scavenger hunt
you’re allergic to simple, direct answers
Introducing
My GHL Help Desk Membership
A monthly tech support membership designed to help you actually use the most powerful all-in-one platform… without needing a support exorcism.
Here's What You Get:
Support Ticket Submission System
Stuck? Submit a ticket. Get a solution. Keep moving.
Use it when: something is broken, confusing, or you’re one click away from flipping your desk.
Support desk hours: Monday–Friday (8:00 AM - 5:00 PM ET)
Tutorial Request Submission System
Can’t find a tutorial for the exact thing you need? Request it.
We record tutorials for our users every Friday. Ask for it and it gets created and added to the library.
Translation: the library gets smarter because you asked.
Comprehensive Video Tutorial Library
A searchable, organized library covering every feature in HighLevel—from “where is that button?” to “why is this automation possessed?”
What you can expect:
quick answers without 30 minutes of fluff
tutorials organized by feature
updated as HighLevel changes (which is… constantly)
Facebook Community
Because sometimes the fastest answer is:
“Yep, that happened to me too. Here’s the fix.”
You’ll get access to a private group of HighLevel users who are building real businesses and sharing real solutions (not vibes-only advice).
3 Live Office Hours Per Week
Bring your questions. Bring your screen share. Bring your coffee.
Leave with answers.
Office Hours are perfect for:
troubleshooting workflows + triggers
funnel/page weirdness
email /SMS setup + deliverability basics
calendars, pipelines, forms, memberships
“it worked yesterday and now it doesn’t” mysteries
There are no dumb questions. Only “I wish I asked sooner.”
Weekly Software Feature Updates
HighLevel moves fast. Like… light speed fast.
So every week you get a simple breakdown of what’s new, what changed, and how you can actually use it—without reading release notes like it’s bedtime literature.
Here's What You Get:
Support Ticket Submission System
Stuck? Submit a ticket. Get a solution. Keep moving.
Use it when: something is broken, confusing, or you’re one click away from flipping your desk.
Support desk hours: Monday–Friday (business hours)
(You’ll see the exact hours inside the portal.)
Tutorial Request Submission System
Can’t find a tutorial for the exact thing you need? Request it.
We record tutorials for our users every Friday. Ask for it and it gets created and added to the library.
Translation: the library gets smarter because you asked.
Comprehensive Video Tutorial Library
A searchable, organized library covering every feature in HighLevel—from “where is that button?” to “why is this automation possessed?”
What you can expect:
quick answers without 30 minutes of fluff
tutorials organized by feature (because chaos is not a curriculum)
updated as HighLevel changes (which is… constantly)
Facebook Community
Because sometimes the fastest answer is:
“Yep, that happened to me too. Here’s the fix.”
You’ll get access to a private group of HighLevel users who are building real businesses and sharing real solutions (not vibes-only advice).
3 Live Office Hours Per Week
Bring your questions. Bring your screen share. Bring your coffee.
Leave with answers.
Office Hours are perfect for:
troubleshooting workflows + triggers
funnel/page weirdness
email/SMS setup + deliverability basics
calendars, pipelines, forms, memberships
“it worked yesterday and now it doesn’t” mysteries
There are no dumb questions. Only “I wish I asked sooner.”
Weekly Software Feature Updates
HighLevel moves fast. Like… suspiciously fast.
So every week you get a simple breakdown of what’s new, what changed, and how you can actually use it—without reading release notes like it’s bedtime literature.
How It Works (Simple on purpose)
1
Join the membership
2
Get immediate access to the portal + library
3
Submit tickets when you’re stuck
4
Request tutorials when you need a walkthrough
5
Show up to office hours when you want live help
6
Keep building while we keep you moving
Who You’re Getting Support From
You’re not outsourcing this to “some guy who once built a funnel in 2010.”
You’re partnering with Tamara MacDonald — a HighLevel Certified Admin and Certified Master Marketer and her team.
Translation: when you submit a ticket or show up to Office Hours, you’re getting support from someone who knows how to build, troubleshoot, and explain HighLevel without turning it into a three-day emotional journey.
Pricing
Option A: Monthly
$47/month
Cancel anytime. No awkward breakup conversation required.
Option B: Annual
$470/year
One payment. A full year of support. Fewer invoices. More peace.
Special Note (for the already-in-the-family folks)
If your HighLevel /FG Funnels subscription is purchased through Tamara’s agency, your membership is already included.
FAQs
Do I need to be “advanced” in HighLevel?
Nope. Beginners and power users both belong here.
Can I cancel anytime?
Yes. Just send us an email to [email protected] and we will cancel your subscription.
Is this done-for-you work inside my account?
This is a support membership: troubleshooting, guidance, tutorials, office hours, and ticket-based help. (If you want DFY builds, that’s a separate conversation—and yes, we do that too.)
What kinds of questions can I ask?
If it’s inside HighLevel, it’s fair game. There are NO dumb questions.
The Help Desk Run Down
(short, sharp, and useful)
You’re not joining “a course.” You’re hiring a support-first HighLevel nerd who actually enjoys untangling automations and making systems behave.
Tamara MacDonald
Certified HighLevel Admin + Certified Master Marketer.
Support is the whole brand. Because HighLevel is incredible… and also occasionally a settings page designed by someone who hates joy.
Stop letting tech stall your momentum.
Join My GHL Help Desk and get the support you’ve been trying to duct-tape together with Google, YouTube, and wishful thinking.
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